What should you do if a guest refuses service due to intoxication and asks for another drink?

What should you do if a guest refuses service due to intoxication and asks for another drink?

• A. Refuse service, emphasize safety, and arrange safe transportation.
• B. Provide a longer drinking session to calm them down.
• C. Offer a stronger drink to sober them up faster.
• D. Ignore the request and continue serving.

Answer: (A)

When a guest is intoxicated, the priority is safety and preventing further harm. If they ask for another drink, you do not serve more alcohol. Instead, politely refuse and explain the policy, then offer safer alternatives such as water, non-alcoholic beverages, or food, and help arrange safe transportation home or to a place where they can rest. If needed, involve a supervisor to ensure the guest leaves safely. This approach is better because continuing to serve alcohol or attempting to “calm them down” with more drinks can worsen impairment, and ignoring the request is unsafe and could violate policy or the law. Providing safe, supportive options protects the guest, others nearby, and the establishment.

When a guest is intoxicated, the priority is safety and preventing further harm. If they ask for another drink, you do not serve more alcohol. Instead, politely refuse and explain the policy, then offer safer alternatives such as water, non-alcoholic beverages, or food, and help arrange safe transportation home or to a place where they can rest. If needed, involve a supervisor to ensure the guest leaves safely.

This approach is better because continuing to serve alcohol or attempting to “calm them down” with more drinks can worsen impairment, and ignoring the request is unsafe and could violate policy or the law. Providing safe, supportive options protects the guest, others nearby, and the establishment.