What should you do if you witness a coworker overserving a patron?

What should you do if you witness a coworker overserving a patron?

• A. Ignore it to avoid conflicts.
• B. Intervene if safe, report to a supervisor, and document the incident; follow up on training if needed.
• C. Confront the patron and serve more to balance the situation.
• D. Post on social media about the coworker.

Answer: (B)

When you witness someone overserving a patron, the priority is to prevent harm and follow your program’s policies. If it’s safe to do so, intervene and stop the ongoing service to that patron, then report the incident to a supervisor or manager. After reporting, document what you observed so there’s a clear record, and participate in any required follow-up training or coaching to prevent a recurrence. This approach protects the patron, reduces liability, and reinforces responsible service practices. Ignoring the situation can allow harm to occur; confronting the patron and continuing to serve is unsafe and contrary to policy; and posting about it on social media is unprofessional and can create legal or reputational issues.

When you witness someone overserving a patron, the priority is to prevent harm and follow your program’s policies. If it’s safe to do so, intervene and stop the ongoing service to that patron, then report the incident to a supervisor or manager. After reporting, document what you observed so there’s a clear record, and participate in any required follow-up training or coaching to prevent a recurrence. This approach protects the patron, reduces liability, and reinforces responsible service practices. Ignoring the situation can allow harm to occur; confronting the patron and continuing to serve is unsafe and contrary to policy; and posting about it on social media is unprofessional and can create legal or reputational issues.