If a guest uses someone else’s ID and insists it is theirs, what should you do?

If a guest uses someone else’s ID and insists it is theirs, what should you do?

• A. Offer a non-alcoholic alternative and continue.
• B. Politely refuse service, explain you must verify each person’s own age, and request a valid ID from the presenting guest.
• C. Accept the ID if the name matches the guest.
• D. Call a supervisor to handle the ID.

Answer: (B)

Age verification and ID integrity are essential in responsible service. When a guest presents someone else’s ID and insists it’s theirs, you cannot accept it. Politely refuse service and explain that you must verify each person’s own age and require a valid ID from the person who is actually ordering or drinking. Ask the presenting guest for their own valid ID, and only proceed if the ID is valid and the person is of legal age. Offering a non-alcoholic option is appropriate, but it doesn’t replace proper age verification. If the situation is unclear or you need support, you can involve a supervisor to help enforce the policy.

Age verification and ID integrity are essential in responsible service. When a guest presents someone else’s ID and insists it’s theirs, you cannot accept it. Politely refuse service and explain that you must verify each person’s own age and require a valid ID from the person who is actually ordering or drinking. Ask the presenting guest for their own valid ID, and only proceed if the ID is valid and the person is of legal age. Offering a non-alcoholic option is appropriate, but it doesn’t replace proper age verification. If the situation is unclear or you need support, you can involve a supervisor to help enforce the policy.